The order will be delivered where you indicate (no deliveries are made to PO Boxes, hotels or other non-permanent addresses). Deliveries are made Monday through Friday, except holidays (national, local or regional).
lacooperativa.cat guarantee receipt of the product at its best quality, thanks to the agreed processes with our business partners for the proper transport of your order.
At the time of delivery, you should sign the delivery note as order has been delivered and accepted.
lacooperativa.cat not be liable for delay in delivery of orders or products not delivered when it is due to force majeure, understood as such impossible to foresee events without negligence or being predictable, were inevitable.
The amount receivable by shipping shall be as specified in the relevant RATES, for each specific destination, calculated based on the total weight of the items purchased. Transport costs are detailed in the page that summarizes the purchase before confirming the order.
These Conditions have been prepared in accordance with the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce, Law 7/1998 on General Conditions of Contract, Royal Legislative Decree 1/2007, of November 16, Defence of Consumers and Users and how laws are applicable.
Pursuant to the recently amended by Law 3/2014, of 27 March, have a period of up to 14 Article 71 and following of Legislative Royal Decree 1/2007, of 16 November, Defence of Consumers and Users, calendar days starting from the receipt of the order, to withdraw from the contract without penalty to your post, but bear the direct cost of transportation in the delivery and return of the product to lacooperativa.cat under the terms and conditions set forth below .
You may return orders in the following cases:
1) If the packaging is noticeably damaged. In this case the carrier indícale not accept it.
2) If any product is not in good condition.
In either case, within a maximum period of 14 calendar days from receipt of order, please contact us indicating:
• Your order number.
• What product or products you want and return what the problem is.
• What you want to do: change you other products or return the purchase amount.
Once we receive your message, we will show you how to return the goods. We will not accept returns or exchanges if we have not previously been reported. In both cases, lacooperativa.cat bear the cost of return.
We only ask that these conditions are met to proceed with the return:
1 The product must be returned in the original packaging, including plastic and tags, within 14 days from the delivery date.
2 Returns will not be accepted if the merchandise does not reach us in perfect condition, ie, will not be accepted if the products have been used, altered and manipulated.
3 If for any other reason other than the above are not satisfied can return any products. In this case, upon receipt of the merchandise, in its original packaging and in perfect condition, proceed to refund the amount of the merchandise of your order amount. However, note quelos costs of transport, shipping and return shall be at your office and you have a maximum of 14 calendar days from receipt of your order to contact us and inform us of the problem. We will contact you to find a satisfactory solution and tell the steps.
If your order has not yet left our warehouse, please contact us quoting your order number and the changes you want to do.
The products should be sent to the following address:
Carretera de Bassacs, nº 31
08680 - Gironella (Barcelona)