How to trade lacooperativa.cat
These conditions govern the purchase of products on www.lacooperativa.cat
To use the full functionality of the website, you need to register.
So that the user can buy our products online lacooperativa.cat is necessary to be registered, and get a "user" and "password" with which the user is identified each time you access the services and / or your shopping cart. This option is located under "My Account".
From that moment and once you have received an email confirming the purchase process, you will have I been registered in the system and you can access your personal area and make any changes at any time in the information provided.
By registering, your username and password stored twice to ensure accuracy, have personal and not transferable, still your responsibility loss, theft or unauthorized use and the consequences that may result from such use.
lacooperativa.cat offers a wide assortment of products may change at any time, unilaterally and without notice, either by adding new products or canceling other temporary or permanent.
Users may contact the customer service to offer products that are interesting, to be discussed and may be incorporated later.
Purchase of alcoholic beverages to minors under applicable law is strictly prohibited.
lacooperativa.cat guarantees you the price at which you formalize your purchase, regardless of when the delivery is made.
All prices shown on our website include the corresponding legal tax.
lacooperativa.cat guarantees the existence of all products shown on our web site, but does not guarantee the availability of all of them at all times and requested volumes and can occur in exceptional cases a lack of an item for a given order. If this event occurs, we will inform you via email of the composition and the final amount of your order.
Also we will keep all the information of your orders, to provide you with your future purchases. This information will be accessible from the "My Account".
The order will be delivered where you indicate (no deliveries are made to PO Boxes, hotels or other non-permanent addresses). Deliveries are made Monday through Friday, except holidays (national, local or regional).
lacooperativa.cat guarantee receipt of the product at its best quality, thanks to the agreed processes with our business partners for the proper transport of your order.
At the time of delivery, you should sign the delivery note as order has been delivered and accepted.
lacooperativa.cat not be liable for delay in delivery of orders or products not delivered when it is due to force majeure, understood as such impossible to foresee events without negligence or being predictable, were inevitable.
The amount receivable by shipping shall be as specified in the Shipping section for each specific destination.
These Conditions have been prepared in accordance with the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce, Law 7/1998 on General Conditions of Contract, Royal Legislative Decree 1/2007, of November 16, Defence of Consumers and Users, Law 7/1996 of the Retail Trade and how laws are applicable.
Pursuant to Article 71 and following of the recently amended by Law 3/2014 of 27 March Royal Legislative Decree 1/2007, of Protection of Consumers and Users, have a period of up to 14 calendar days beginning from receipt of the order, to withdraw from the contract without penalty to your post, but bear the direct cost of transportation in the delivery and return of the product to lacooperativa.cat under the terms and conditions set forth below.
You may return orders in the following cases:
1) If the packaging is noticeably damaged. In this case the carrier indícale not accept it.
2) If any product is not in good condition.
In either case, within a maximum period of 14 calendar days from receipt of order, please contact us indicating:
• Your order number.
• What product or products you want and return what the problem is.
• What you want to do: change you other products or return the purchase amount.
Once we receive your message, we will show you how to return the goods. We will not accept returns or exchanges if we have not previously been reported. In both cases, lacooperativa.cat bear the cost of return.
We only ask that these conditions are met to proceed with the return:
1 The product must be returned in the original packaging, including plastic and tags, within 14 days from the delivery date.
2 Returns will not be accepted if the merchandise does not reach us in perfect condition, ie, will not be accepted if the products have been used, altered and manipulated.
3) If for any other reason other than the above are not satisfied can return any products. In this case, upon receipt of the merchandise, in its original packaging and in perfect condition, proceed to refund the amount of the merchandise of your order amount. However, note that the cost of transport, shipping and the return will be your office and you have a maximum of 14 calendar days from receipt of your order to contact us and inform us of the problem. We will contact you to find a satisfactory solution and tell the steps.
If your order has not yet left our warehouse, please contact us quoting your order number and the changes you want to make.
The products should be sent to the following address:
Bassacs Road, 31
08680 - Gironella (Barcelona)
For perishable products, where applicable, the right to a maximum of 24 hours is limited to just from the time of delivery of the purchase. In non-food products with manufacturing defects or other non attributable to misuse of this asset by the purchaser shall have further warranty periods applicable under current law at all times.
Payment can be made in lacooperativa.cat in different ways, which may be chosen by the customer at the time of confirming your purchase.
By the following credit or debit card on the website as the last step of purchase: Visa / Mastercard / American Express. lacooperativa.cat you guarantees safety of your transactions, to have the most current technological means in terms of security protocols.
In order to ensure maximum safety of our customers, lacooperativa.cat reserves the right to request documents relating to identity and means of payment from the customer, prior to delivery of the order.
These purchasing conditions shall be construed and governed in accordance with Spanish law. For any disputes arising from these Terms, the parties submit to the exclusive jurisdiction of the Courts of Barcelona.